I do not offer returns or exchanges, but if there is something wrong with your order please let me know by contacting me at atlantis@lemonstudio.store
Do you offer refunds?
I only offer refunds for defective or damaged items. If you have received a defective or damaged product, please contact me at atlantis@lemonstudio.store with photos within 20 days of receiving your product.
Can I exchange an item for a different size/colour?
At the moment I do not offer this possibility. If you are unsure about your size, please check my size guide, I have one for each item in the product description section.
It may happen, although rarely, that an item is mislabeled. If so, you can let me know by writing to me at atlantis@lemonstudio.store within one week of receiving your order.
Please include your order number and photos of the mislabeled item and I will take care of it exchange it or issue a refund.
When will I receive my order?
Normally, it takes 3-7 business days to process an order, after which I proceed with shipping. Delivery times depend on the
location.
Where will my order be shipped from?
I work with an on-demand order management company with facilities around the world.
Will I have to pay customs duties?
A customs fee may apply to international orders. However, taxes are not under our control and vary for each country, so
please consult your local customs office directly to check if they apply duties and taxes.
My order should have arrived, but it’s delayed. What should I do?
Before contacting us, please check the following:
If the address was correct and the courier did not leave the package either at a post office or a neighbour, write to me at atlantis@lemonstudio.store indicating the order number. If you have found an error in the delivery address I can send you a replacement order, but it will be at your expense
How are the products made?
I work with a print-on-demand drop shipper. They have locations all over the world, so depending on your delivery address, your orders are printed and shipped from the facility that can handle them most efficiently and quickly.
How can I track my package?
You will receive a tracking link for your package when your order ships. If you have any questions about this topic or shipping, please write to me at atlantis@lemonstudio.store.
I received a faulty/damaged product, what should I do?
I am truly sorry if the product you ordered arrived damaged. To help us resolve the problem quickly, write to us at atlantis@lemonstudio.store within a few weeks with photos of the product, order number and any other details that may be useful to us. I will reply as soon as possible to find a solution!
